The 2 techs that came to my house (Travis & Toby) were very polite, big shout out to Travis who explained things to me and took the time to make sure the shower fixtures were exactly where I would want them to be. He was TERRIFIC to work with and the owner, Al Dimone was awesome to work with. Al came to my home to look at the job, told me what would be needed to get it done and was true to his word! I will always use these guys for my plumbing needs as they were polite, knew what they were doing and on time! % stars & more, as I went through a rough time trying to get my shower job completed in the the beginning! This company has what is so lacking in todays world--CUSTOMER SERVICE! Also, they are reasonably priced.